Reference

Your Rights and Our Legal Commitments

dewajudi88 operates within a clear legal framework so you always know where you stand — what we collect, how we use it, and what you can ask us…

Jurisdiction-Transparent PolicyData Retention DisclosureQRIS & DANA Verified TransactionsAccount Rights on RequestGoverned Terms, Plain Language

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How Our Terms Apply to Your Account

dewajudi88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms are written to reflect the legal environment relevant to Indonesia-based access, and where local law permits, your account remains fully active. Certain features — including specific transaction types via DANA, OVO, GoPay and QRIS — are subject to eligibility that depends on local law.

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We do not collect payment credentials beyond what is required to process a transaction; QRIS QR codes, for example, are generated per-session and never stored against your profile. Our cookie policy covers analytics, session security and preference memory only — no third-party advertising trackers are embedded
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in your account dashboard. If you are located in Bandung or anywhere else in Indonesia, the same policy terms apply uniformly. We keep the language plain so you do not need a lawyer to understand what you agreed to.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Policy Matter

If you have a question about our terms, want to submit a data access request, or need clarification on how a specific legal clause applies to your account, our support team is reachable every day. We keep three contact paths open so your legal query reaches the right desk without delay — response times for formal written requests are within 3 business days.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Use this for urgent account-status queries or to ask which legal clause governs a specific transaction you see on your history.

Email — Legal Desk

Send formal data access, correction or deletion requests to our legal email address. We respond within 3 business days and confirm receipt immediately upon submission.

Account Portal Ticket

Log in, navigate to Settings › Support › Legal Request, and submit a tracked ticket. You receive a reference number and can monitor the status inside your dashboard.

HOW WE HANDLE THIS

Six Ways We Protect Your Legal Standing

Transparency across data, cookies, account security and retention is not optional at dewajudi88 — it is built into how each part of the platform is configured.

Data Collection Scope

We collect only what is necessary: your registration details, transaction references and session logs. Payment instrument details such as your DANA or OVO account number are tokenised and never stored in plain text on our servers.

Cookie Policy

Our cookies cover session authentication, language preferences and anonymised analytics. No advertising cookies are placed in your browser without a separate opt-in prompt, which you can withdraw at any time from your account settings page.

Account Security Practice

Two-step login verification is available under Settings › Security. We log every login attempt by device and IP, and you can view that history at any time. Suspicious access triggers an automatic account hold until you verify via registered email.

Data Retention Period

Transaction and account records are retained for 5 years in line with standard financial-record obligations. After that period, personal identifiers are removed from archived records unless a legal hold is in place and you have been notified.

Your Right to Request Changes

You can request access to your stored data, ask for corrections, or request deletion of non-mandatory fields by submitting a ticket via Settings › Support › Legal Request or by emailing our legal desk directly.

Dispute & Escalation Path

If our internal legal desk does not resolve your concern within the stated timeframe, we will provide written confirmation of the unresolved issue so you can escalate through any channel available to you where local law permits.

Answers to Common Legal Questions

These are the questions we receive most often about our terms, your data rights, account eligibility and how legal requests are processed. Each answer reflects how the platform actually works — not a generic template response.

Access to dewajudi88 depends on local law. We display jurisdiction notices at account creation so you understand the legal context before you proceed. Where local law permits, full account access including DANA and QRIS deposits is available.

We collect your name, email address, date of birth and preferred payment method identifier. Payment details — such as your GoPay or OVO reference — are tokenised at the point of entry and are not stored in readable form on our systems.

Account and transaction records are held for 5 years. After that, personal identifiers are stripped from archived data. If a legal hold applies to your account, you will be informed in writing before any scheduled deletion date passes.

Yes. Submit a data access request through Settings › Support › Legal Request or email the legal desk. We will compile and deliver your data summary within 3 business days of receiving a verified request.

Log in and open a Legal Request ticket, specifying which fields you want corrected or removed. Non-mandatory data can be deleted promptly; mandatory financial-record fields are retained for the statutory 5-year period and cannot be removed early.

Payment references are shared only with the payment processor needed to complete your transaction — QRIS codes are session-specific and expire once used. We do not sell or share your payment identifiers with marketing partners or advertisers.

If the legal desk does not close your case within 3 business days, we issue written confirmation of the open matter. You may then escalate through any route available to you where local law permits, and we will cooperate fully with that process.

Your Rights and Our Legal Commitments

Reach Us About Any Policy Matter

Live Chat

Email — Legal Desk

Account Portal Ticket

Six Ways We Protect Your Legal Standing

Data Collection Scope

Cookie Policy

Account Security Practice

Data Retention Period

Your Right to Request Changes

Dispute & Escalation Path

Answers to Common Legal Questions

01 Does Indonesian law affect my ability to access the platform?

02 What personal data does dewajudi88 collect when I register?

03 How long does dewajudi88 keep my account and transaction data?

04 Can I request a copy of all data dewajudi88 holds about me?

05 How do I ask dewajudi88 to correct or delete my personal information?

06 Are my QRIS or DANA payment details shared with third parties?

07 What happens if my legal dispute is not resolved by the internal team?

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