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How dewajudi88 Handles Your Personal Data

Your privacy matters to us — so this page explains exactly what data dewajudi88 collects when you open an account, how that data is stored, and what rights…

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dewajudi88 How dewajudi88 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is handled — or if you want to request access, correction or deletion of your account data — our team is available around the clock. You can reach us seven days a week, including from Surabaya and other cities across Indonesia, via the channels below. Data-related requests are typically acknowledged within 24 hours and resolved within five business days.

Team online

Live Chat

Start a live chat session from inside your account dashboard at any time — available 24 hours a day, seven days a week — and reference 'privacy request' so our team routes your message correctly.

Email Support

Send a detailed privacy or data-access request to our support email address. Include your registered account name so we can verify your identity and respond within five business days.

Help Center Ticket

Log into your dewajudi88 account, navigate to Help Center, and submit a formal data-request ticket. This creates a reference number you can use to track the status of your request.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

We apply specific technical and procedural controls to every layer of your data — from the moment you register to the point where your account is closed.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. Data moving between your device and our platform uses TLS protocols, so your DANA or OVO payment details are never exposed in plain text during a session.

Cookie Use and Your Choices

We use cookies to keep your session active, remember your preferences, and measure which sections of the platform you visit most. You can adjust cookie permissions in your browser settings at any time without losing your account access.

Account Security Controls

Your account is protected by password hashing and optional two-step verification. Any suspicious login attempt from an unrecognised device triggers an automatic alert sent to your registered email address immediately.

Data Retention Timeline

We keep your account and transaction data for as long as required by applicable Indonesian regulations. Once the mandatory retention period ends and your account is closed, we delete or anonymise your records within 30 days.

Third-Party Data Sharing Policy

We share your data only with payment processors — DANA, OVO, GoPay, QRIS — strictly to complete your transactions, and with regulatory bodies where local law requires disclosure. We do not share data with advertisers or data brokers.

Your Right to Access and Correct Data

You may request a copy of the personal data we hold about you, or ask us to correct inaccurate details, at any time through live chat or the Help Center ticket system. Requests are processed within five business days.

Common Questions About Your Privacy at dewajudi88

Below are the questions we hear most often from account holders in Indonesia about how their data is collected, stored and used on our platform. If your question is not listed, reach out via live chat or submit a Help Center ticket and we will respond within 24 hours.

We collect your name, email address, contact number and account credentials at registration. Once active, we also log your transaction history — including payments made via DANA, OVO, GoPay or QRIS — and session data generated during your visits to the platform.

Transaction records from DANA, OVO, GoPay and QRIS are used solely to process your deposits and withdrawals, resolve any payment disputes, and meet obligations where local law requires financial record-keeping. We do not use payment data for marketing profiling.

Yes. Submit a deletion request through live chat or a Help Center ticket. We will action it within five business days, subject to any mandatory retention periods that apply under Indonesian regulations. Data tied to unresolved disputes may be held until the dispute closes.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — to complete your transactions, and with applicable authorities where local law requires disclosure. No personal data is sold or transferred to advertisers, data brokers or unrelated commercial partners.

After account closure, we retain your records for the period required under applicable Indonesian law — typically between one and five years depending on the data category. Once that period expires, records are deleted or irreversibly anonymised within 30 days.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand platform usage. You can disable non-essential cookies in your browser settings at any time; session cookies are required for your account to function.

Contact our privacy team via live chat — available 24 hours a day — or submit a Help Center ticket with the subject 'Privacy Concern'. We aim to acknowledge every complaint within 24 hours and reach a resolution within five business days where local law permits.

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